These terms and conditions (“Terms”, “Agreement”) are an agreement between Aegean Kitchen Ltd (“Aegean Kitchen Ltd”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the mariannaleivaditaki.com website and any of its products or services (collectively, “Website” or “Services”).

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Where VAT applies, this has been included in our prices at the appropriate rate.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Backups

We are not responsible for Content residing on the Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.

Links to other websites

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

Disclaimer of warranty

You agree that your use of our Website or Services is solely at your own risk. You agree that such Service is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Aegean Kitchen Ltd, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Aegean Kitchen Ltd has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Aegean Kitchen Ltd and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one British pound or any amounts actually paid in cash by you to Aegean Kitchen Ltd for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify and hold Aegean Kitchen Ltd and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any wilful misconduct on your part.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Gloucestershire, United Kingdom without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United Kingdom. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Gloucestershire, United Kingdom, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you have any questions about this Agreement, please contact us.

This document was last updated on November 13, 2020

Delivery & Returns Policy

Aegean Kitchen Ltd (“we” and “us”) is the operator of (mariannaleivaditaki.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. Whilst we do our utmost to provide the items as described on our website, occasionally we may need to offer a substitute item.
We will always advise you of any product substitution and offer alternatives if possible. A refund will be offered if the substitution is not acceptable.

2. Delivery Costs

Delivery is provided at a cost of £9.95 to £14.95 per Hamper (subject to specific hamper ordered). This is limited to Mainland UK deliveries only.
Deliveries elsewhere are subject to additional cost. Please e-mail the required delivery address to shop@mariannaleivaditaki.com prior to placing your order and if we are able to arrange delivery to this address a quotation will be provided.
Payment for delivery will be collected with the purchase.

3. Returns & Refunds

3.1 Return Due to Change of Mind

Aegean Kitchen Ltd will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of the item and all items are returned to us in original packaging, unused and in resaleable condition.
Customers will be required to arrange and pay for the return shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Aegean Kitchen Ltd) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Returns due to Faulty or Damaged Goods

Aegean Kitchen Ltd will happily honour any valid claims i.e. faulty or goods damaged in transit provided a written claim is submitted within 14 days of receipt of items.

Customers will be required to pre-pay any return shipping costs; however, we will reimburse you upon receipt and confirmation of claim.

Upon return receipt of items, you can expect Aegean Kitchen Ltd to process your claim within 7 days.
Once a claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Dispatch Time

Orders are usually dispatched within 1 business day of payment of order.
We operate Monday – Friday during standard business hours, except on national holidays at which time we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

All orders will be dispatched and delivered from the 15th – 22nd of December. We aim for all orders to arrive 24 hours after dispatch. An email will be sent indicating when the hamper should be expected during this one week

4.2 Transit Time Domestically

See 4.

4.3 Transit time Internationally

We currently do not offer international delivery.

4.4 Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time up to the day the goods are scheduled for dispatch and before the order has been dispatched.
Please note that a change to the delivery address may result in a delay to the dispatch of the goods.

4.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Delivery time shall not be the essence of our contract with you.

5. Goods Damaged in Transit

We use couriers who are required to ask for a signature on delivery to accept receipt. Unless you are able to check the contents of a parcel on delivery, you should sign for acceptance from the couriers on a ‘goods unchecked’ basis and ask the courier to note this.

If you are asked to sign for receipt of a parcel which appears to have been damaged in-transit, then unless you can immediately check and verify the contents themselves are undamaged, please reject the parcel from the courier and get in touch with us. If the parcel has been delivered without you being present, please contact us, preferably by e-mail and if possible, with an attached photograph clearly showing any damage.

6. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to 3.1

7. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

7.1 Process for goods damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

7.2 Process for goods lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the item lost.

8. Customer service

For all customer service enquiries, please email us at shop@mariannaleivaditaki.com